Shipping policy
1. Order Processing Time
Most orders ship within 1–2 business days after payment is received (excluding weekends and public holidays). Every battery must pass a safety test before shipping, which may slightly extend processing time.
2. Shipping Address Requirements
Please make sure your shipping address is complete and accurate, including your name, full address, phone number, and postal code. The address must match your order information to avoid delays or failed delivery. Once an order has shipped, the address can no longer be changed, so please contact us before shipment if you need to make a correction.
3. Battery Shipping Time (Dangerous Goods Notice)
Batteries are classified as dangerous goods, so delivery usually takes longer than for standard products. Some countries do not accept air transportation for battery-only shipments, and certain destinations may be restricted for lithium batteries. If you are unsure whether we can ship to your location, please contact us before ordering.
Estimated delivery times by destination (business days):
- Japan, South Korea: 7–15 days
- United States, Malaysia, Singapore, Australia: 10–20 days
- Thailand, United Kingdom, UAE: 15–25 days
- Spain, Portugal, Poland, Czech Republic, Slovakia, Italy, Switzerland, France, Netherlands, Sweden, Hungary, Belgium, Ireland, Germany, Austria, Denmark, Norway, Luxembourg: 15–30 days
- Brazil, Chile: 15–35 days
- Canada, Russia, Belarus: 20–35 days
- Saudi Arabia, Latvia: 20–40 days
- Croatia, Romania, Bulgaria, Slovenia: 25–35 days
- Finland: 25–40 days
- Israel, Lithuania, Greece, Moldova: 25–45 days
- Kazakhstan, Ukraine: 30–50 days
For destinations not listed, please contact us for an estimate.
4. Delivery Time Disclaimer
These are estimates, not guaranteed delivery dates. Customs inspection, airline capacity, local postal delays, and other factors beyond our control may affect delivery.
5. Tracking Information
You can track your package at 17track.net. Please allow a few days after shipment for tracking updates to appear. Some destinations require a different tracking site. If you can't find your tracking information, please contact us.
6. If Your Package Seems Delayed
A package that hasn't arrived is not necessarily lost. It may be held at the local post office or by customs, or already delivered to your mailbox. If your package has not arrived after the longest estimated time for your country, please contact us and we will investigate or extend your delivery window.
7. Need Assistance?
Email us at order@storeshoppe.com, use the live chat on our website, or reach us on WhatsApp/WeChat at +86 135 9048 6819. We typically reply within 24 hours (office hours: 8:00 am – 4:00 pm PT).