Versand

1. Order Processing Time

We ship most orders within 1–2 business days after payment is received, excluding weekends and holidays.
Please note: All battery products must pass a safety test before shipping, which may slightly extend the processing time.

2. Shipping Address Requirements

We only ship to verified and complete order addresses. Please make sure your name, full address, phone number, and postal code are accurate.
Your shipping address must match your order information to avoid delays or failed delivery.

3. Battery Shipping Time (Dangerous Goods Notice)

Battery packs are classified as dangerous goods, so shipping times are generally longer than standard products.
Some countries cannot accept air transportation for pure battery shipments.

Estimated delivery times by region:

• Asia: Usually 5–20 business days
• North America: Usually 10–15 business days
• Europe & South America: Usually 15–20 business days

More detailed country estimates:

• Japan, Korea: 7–15 days
• United States, Malaysia, Singapore, Australia: 10–20 days
• Thailand, United Kingdom, UAE: 15–25 days
• Spain, Portugal, Poland, Czech Republic, Slovakia, Italy, Switzerland, France, Netherlands: 15–30 days
• Sweden, Hungary, Belgium, Ireland, Germany, Austria, Denmark, Norway, Luxembourg: 15–30 days
• Brazil, Chile: 15–35 days
• Belarus, Canada, Russia: 20–35 days
• Finland: 25–40 days
• Israel: 25–45 days
• Saudi Arabia, Latvia: 20–40 days
• Croatia, Romania, Bulgaria, Slovenia: 25–35 days
• Lithuania, Greece, Moldova: 25–45 days
• Kazakhstan, Ukraine: 30–50 days

4. Delivery Time Disclaimer

The timeframes above are estimates only and are not guaranteed delivery dates. Actual delivery may vary due to customs inspections, airline capacity, local postal delays, or other uncontrollable factors.

5. If Your Package Seems Delayed

If your package has not arrived after an extended period, it does not necessarily mean it is lost.
Many packages are held at the local post office or delivered to a mailbox.

6. Tracking Information

Tracking for most countries can be found here:
👉 https://www.17track.net/en

Some destinations may require a different tracking site. If you cannot locate your tracking information, please contact us.

7. Need Assistance?

If your order is close to the confirmation deadline and you still have not received the package, please contact us. We can extend the delivery time or assist immediately.

If you’re unable to find tracking results on the available platforms, please reach out to our customer service:

📧 Email: liyuping1984@gmail.com, order@storeshoppe.com

📱 WeChat / WhatsApp: (+86) 13590486819